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The BT network change successfully completed at 01:24am with no impact to services under Customer Platform - ACI, Salesforce, Legal Services website and Funeralcare Website all tested ok during and post change.
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The issue with expired deals on shop.coop.co.uk has been resolved following the re-ordering of some batch files. The batch files successfully completed this morning and the deals data is now up up to date.
No further updates.
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The issues around failing product updates to stores was resolved over the weekend with a temporary workaround to manually process the batch files daily. This will continue to run until a permanent fix is identified and implemented. The permanent solution will be managed as part of the Problem Management process.
No further updates.
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Great news! We have maintained stability across our Food Ecommerce, Membership & Funeralcare services over the weekend. We have requested ACI to share the root cause analysis which will be discussed as part of the Post Incident Review which is to follow. No further updates.
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Upon investigation it was observed that the AMI had failed over. This was redeployed by a platform engineer, causes management and causes.coop.co.uk are now both available again. A PIR will be scheduled.
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Update
There have been intermittent reoccurrences of this incident over the week which have been managed as soon as they were identified. Due to some configuration issues internally and with a third party supplier, some functions were failing for some customers namely searching for a product or adding to a basket. The availability of the built-in index of products and retry options significantly reduced the real life impact to customers and stats show customer conversion impact to be minimal since the original fix went in on 8th Sept.
The configuration errors have been identified and will be addressed internally and with suppliers on Monday. Meanwhile, we have routed all traffic to a correctly configured region and expect no further issues over the weekend. The service will remain under monitoring status.
No further updates.
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Good news! We're back up and running. The issue has been resolved. Full Service has been restored. Customers are now able to access the Direct Cremation page and arrange a Direct Cremation as normal.
A follow up Post Incident Review will take place to determine actual root cause and resolution steps. No further updates.
HEAT ref: 4061521 P2
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The change to upgrade Amazon Relational Database Service (RDS) successfully completed, with only a 90 minute actual downtime of our membership services. All services were fully back online by 03:30am. No further updates.
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The team have resolved the issue with punches missing for today. The trade team have issued comms to all stores asking managers to follow known process for exceptions to cover yesterday’s downtime as manual intervention. Shifts service is now back up and available. No further updates.
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The change did not go ahead and will be rescheduled for a future date.
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