» Published on Tue, 07 Sep 2021 14:40:00 +0000

• Resolved

  Good news! We're back up and running. The issue has been resolved. Full Service has been restored. Customers are now able to access the Direct Cremation page and arrange a Direct Cremation as normal. A follow up Post Incident Review will take place to determine actual root cause and resolution steps. No further updates. HEAT ref: 4061521 P2

  » Updated Tue, 07 Sep 2021 20:19:00 +0000

• Resolved

  Good news! We're back up and running. The issue has been resolved. Full Service has been restored. Customers are now able to access the Direct Cremation page and arrange a Direct Cremation as normal.

  A follow up Post Incident Review will take place to determine actual root cause and resolution steps.

  No further updates.

  HEAT ref: 4061521 P2

  » Updated Tue, 07 Sep 2021 20:14:00 +0000

• Update

  The team believe they have identified the problem which is related to the content model category. They are working hard to find a solution and a fix. Another update will be provided when we know more.

  HEAT ref: 4061521 P2

  » Updated Tue, 07 Sep 2021 17:02:00 +0000

• Investigating

  We're aware of a problem with our website which means customers encounter an error when visiting the main Direct Cremation page. This may have an impact on customers ability to arrange a purchase of a Direct Cremation.

  The team are investigating this further and will provide an update with the latest information once we know more.

  HEAT ref: 4061521

  P2

  » Updated Tue, 07 Sep 2021 14:40:00 +0000