» Published on Tue, 07 Sep 2021 16:02:00 +0000

• Update

  There have been intermittent reoccurrences of this incident over the week which have been managed as soon as they were identified. Due to some configuration issues internally and with a third party supplier, some functions were failing for some customers namely searching for a product or adding to a basket. The availability of the built-in index of products and retry options significantly reduced the real life impact to customers and stats show customer conversion impact to be minimal since the original fix went in on 8th Sept. The configuration errors have been identified and will be addressed internally and with suppliers on Monday. Meanwhile, we have routed all traffic to a correctly configured region and expect no further issues over the weekend. The service will remain under monitoring status. No further updates.

  » Updated Fri, 10 Sep 2021 17:38:00 +0000

• Resolved

  Between 11.21 am and 12.07pm today, some eCommerce customers experienced issues when attempting to add products to the basket when using the shop.coop.co.uk site. Investigations showed that the issue was within a Microsoft Azure function which wasn’t behaving as expected with our configurations. A workaround was deployed by the supporting team, whilst the Azure issues were since resolved by Microsoft. The workaround is still in place until tomorrow morning when a planned change will deploy the permanent fix. NB. This was originally logged as a Sev 3 incident whilst we validated impact in which time the service recovered. Retrospectively upgraded to a Sev 2 as some customers were unable to complete their orders. No further updates

  » Updated Tue, 07 Sep 2021 16:02:00 +0000