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Tuesday, September 20th 2022
Sev 3 - 4681199 - Membership Offers selection failing
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| Created Tue, 20 Sep 2022 08:49:00 +0000
Resolved
Our 3rd party supplier PPS, have confirmed to have scaled up their database to help manage the increased timeouts. We also temporarily paused the email notifications this morning, which was sent out at 12:00, later than usual. As a result service has been stable since 09:37 and members should be able to load and select their personalised offers. No further updates.
Posted: Tue, 20 Sep 2022 11:47:00 +0000
Investigating
We are aware that some members maybe experiencing issues selecting their personalised offers, which started at 09:20 this morning. This has been escalated as a priority to our 3rd party supplier PPS to investigate the issue. Next update 1:00pm
Posted: Tue, 20 Sep 2022 08:49:00 +0000
