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Sev 3 - 4681199 - Membership Offers selection failing

Resolved

Our 3rd party supplier PPS, have confirmed to have scaled up their database to help manage the increased timeouts. We also temporarily paused the email notifications this morning, which was sent out at 12:00, later than usual. As a result service has been stable since 09:37 and members should be able to load and select their personalised offers. No further updates.


Posted: Tue, 20 Sep 2022 11:47:00 +0000

Investigating

We are aware that some members maybe experiencing issues selecting their personalised offers, which started at 09:20 this morning. This has been escalated as a priority to our 3rd party supplier PPS to investigate the issue. Next update 1:00pm


Posted: Tue, 20 Sep 2022 08:49:00 +0000

Overview

Digital Engagement & Loyalty
Good Service
Online Services
Good Service
Food Ecommerce
Good Service
Funeralcare Customer
Good Service
Omni-channel
Good Service

Metrics

Membership Sign in

-

Co-op Home Delivery

-

Co-op Homepage

-

Funeralcare Website

-

Membership Joinin Test

-

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Tuesday, September 20th 2022

Sev 3 - 4681199 - Membership Offers selection failing

» View Event Details | Created Tue, 20 Sep 2022 08:49:00 +0000

Resolved

Our 3rd party supplier PPS, have confirmed to have scaled up their database to help manage the increased timeouts. We also temporarily paused the email notifications this morning, which was sent out at 12:00, later than usual. As a result service has been stable since 09:37 and members should be able to load and select their personalised offers. No further updates.


Posted: Tue, 20 Sep 2022 11:47:00 +0000

Investigating

We are aware that some members maybe experiencing issues selecting their personalised offers, which started at 09:20 this morning. This has been escalated as a priority to our 3rd party supplier PPS to investigate the issue. Next update 1:00pm


Posted: Tue, 20 Sep 2022 08:49:00 +0000

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