Customer Platform

Service Information

Systems are currently experiencing a major outage.

DST1-15385: Member Portal & Account website maintenance

Scheduled

On Wednesday 19th January from 12am to 6am to fix a broken deployment tool to make software changes. A maintenance page will be applied to account.coop.co.uk & membership.coop.co.uk during the outage. As a result users will not be able to sign into the membership portal or Co-op App which means members will not be able to view/select offers, causes and reward balance or history and will not be able to earn rewards when placing orders via shop.coop.co.uk for on-demand groceries.


Posted: Wed, 19 Jan 2022 00:00:00 +0000

Overview

Digital Engagement & Loyalty
Good Service
Online Services
Good Service
Ecommerce
Good Service
Funeralcare Customer
Good Service
Omni-channel
Good Service
Other
Major Outage

Metrics

Membership Sign in

-

Co-op Home Delivery

-

Co-op Homepage

-

Funeralcare Website

-

Membership Joinin Test

-

Recent Events

Last 7 Days

Tuesday, January 18th 2022

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Monday, January 17th 2022

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Sunday, January 16th 2022

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Saturday, January 15th 2022

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Friday, January 14th 2022

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Thursday, January 13th 2022

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Wednesday, January 12th 2022

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Upcoming Events

Next 30 Days

Wednesday, January 19th 2022

DST1-15385: Member Portal & Account website maintenance

» Wed, 19 Jan 2022 00:00:00 +0000

Scheduled

On Wednesday 19th January from 12am to 6am to fix a broken deployment tool to make software changes. A maintenance page will be applied to account.coop.co.uk & membership.coop.co.uk during the outage. As a result users will not be able to sign into the membership portal or Co-op App which means members will not be able to view/select offers, causes and reward balance or history and will not be able to earn rewards when placing orders via shop.coop.co.uk for on-demand groceries.


Posted: Wed, 19 Jan 2022 00:00:00 +0000

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