P2 - 6113894 - Registration on membership.coop.co.uk stopped working with users receiving a 504 error

» View Event Details | Created Fri, 29 Aug 2025 08:41:00 +0000

Resolved

Subsequent to remediation activities conducted by the Digital Engineering team, the membership registration system access has been restored and membership traffic is now observable within the system. An issue was identified between CloudFront and the Load Balancer. The Load Balancer has now been updated to allow the necessary IP addresses for the website to be allowed. A follow up PIR will be scheduled. No further updates will be issued.

Posted: Fri, 29 Aug 2025 14:35:00 +0000

Update

Subsequent to remediation activities conducted by the Digital Engineering team, the membership registration system access has been restored and membership traffic is now observable within the system. MI stakeholders have concurred to maintain monitoring throughout the afternoon, with the objective of fully resolving this incident should no further issues arise. Additionally, the root cause and remediation actions will be documented and provided. Next update 15:00

Posted: Fri, 29 Aug 2025 09:44:00 +0000

Investigating

The registration application ((https://membership.coop.co.uk/register)) is currently unavailable, preventing members from registering through this method. However, they may still complete their registration via the IMR system. The relevant MI stakeholders have been engaged and investigations are currently underway. Updates expected at 10:45

Posted: Fri, 29 Aug 2025 08:41:00 +0000