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Resolved
All batch files have been re-run successfully bringing all reported issues on the ecommerce website to a complete resolution. A full Post Incident Review will take place with Naveo in due course,
No further updates.
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Resolved
Service has been stable since last night and sales of pre-paid plans via the website have been received. A PIR will be scheduled. No further updates.
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Resolved
resolved
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Resolved
Deep dive technical investigations highlighted that the connection between Salesforce and DAPI was preventing Membership transactions from processing. The DAPI side of the link was inaccessible. Technical teams completed a redeploy of the data and this has restored service. In parallel, activities have been agreed to address any outstanding membership transactions which had been requested and unable to be processed during this incident. These activities will be completed as part of a PIR and post incident activity. The Salesforce system has remained stable overnight and through this morning. No further updates.
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Resolved
The incident has been monitored throughout the day and at 14:48 a fix had been applied by our 3rd party supplier PPS. Since the fix has been put in place we're not seeing any further errors with customers being able to view and select their offers, resulting in the incident being resolved. A PIR will be arranged. No further updates.
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Resolved
The Funeralcare Core Transformation wave 2.5 is now live. The maintenance page was removed from the pre-paid plans section of the Funeralcare website at 9am this morning. Website functionality has been tested and sales have been recorded since then. No further updates.
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