» Published on Fri, 09 Feb 2024 11:20:00 +0000

• Resolved

  resolved

  » Updated Thu, 15 Feb 2024 17:03:00 +0000

• Resolved

  We are aware of an issue impacting a handful of customers in store when scanning the Membership QR code. Some customers are receiving an ‘expired card number’ type of message resulting in the Membership benefits not being applied. In such instances, workarounds include entering the Membership number manually at the till (card number can be revealed by tapping the QR code on the wallet tab within the app), or scan their physical card if accessible. There is a project in place to improve the QR code functionality and it's usage is on the roadmap to be scoped and delivered. No further updates unless the issue escalates.

  » Updated Wed, 14 Feb 2024 10:37:00 +0000

• Update

  We are still investigating the issue with QR code showing as expired. We are looking at checking the logs to determine the impact, however, from the reports we have it seems the issue is currently only affecting a few members. Examples of impacted members have been shared by the CBS and are being investigated by the InControl team to see if any issues can be identified on the till software. We will continue to monitor and investigate this issue. Next update when we have further information.

  » Updated Fri, 09 Feb 2024 14:49:00 +0000

• Investigating

  We are aware of an issue where customers are getting QR Code expired message when trying to scan their Digital Membership Card at the till and are unable to redeem offers. We are currently investigating the issue and assessing impact in collaboration with other teams. Next update: 3 pm or sooner if the situation warrants.

  » Updated Fri, 09 Feb 2024 11:20:00 +0000