» Published on Tue, 13 Feb 2024 20:09:00 +0000

• Resolved

  Service has been stable since last night and sales of pre-paid plans via the website have been received. A PIR will be scheduled. No further updates.

  » Updated Wed, 14 Feb 2024 10:33:00 +0000

• Update

  Investigations highlighted an issue with a D365 batch job which caused the pre-paid plans to fail. Cancelling the batch job has resolved the issue and this will be rescheduled. We will continue to monitor this issue overnight. Next update 11 a.m.

  » Updated Tue, 13 Feb 2024 20:25:00 +0000

• Investigating

  We are aware of an issue that is impacting customer's ability to purchase pre-paid plans on the funeralcare website as plans cannot be retrieved. This is being investigated. Next update 22:00.

  » Updated Tue, 13 Feb 2024 20:09:00 +0000