Customer Products

Sev 3 Incident 4506689 - Payment option intermittently unavailable for Funeralcare PrePaid Plans

» View Event Details | Created Mon, 30 May 2022 15:37:00 +0000

Resolved The remedial work the team have applied has meant that we have been successfully monitoring stable service for the last 24 hours. We are confident the issue is now resolved. An internal Post Incident Review will be held to take away important learnings & help us understand how we prevent a reoccurrence. No further updates.
Posted: Tue, 31 May 2022 11:51:00 +0000

Sev 2 Incident - 4506441 - Online Shop Performance Issues

» View Event Details | Created Mon, 30 May 2022 12:20:00 +0000

Resolved The performance issues affecting shop.coop.co.uk site where customers were intermittently unable to search for a store or place orders has now stabilised. This also impacted the store colleague picker application in the same way. Our 3rd party supplier Naveo increased memory on their price services which resolved the issue at approx. 1:30pm. A post incident review will be held to understand the contributing factors. No further updates.
Posted: Mon, 30 May 2022 13:20:00 +0000

Kronos Maintenance - Change Ref: 565082

» View Event Details | Created Sat, 28 May 2022 00:37:00 +0000

Update Scheduled Change: Kronos maintenance work is taking place on Saturday 28th May between 1AM until Monday 30th May 12AM. Shifts will be unavailable for store colleagues, preventing access to rotas and holiday bookings. We apologise for any inconvenience this may cause.
Posted: Sat, 28 May 2022 00:37:00 +0000

Awareness - PPS Maintenance 25th May

» View Event Details | Created Wed, 25 May 2022 22:00:00 +0000

Resolved PPS have confirmed that this maintenance was completed successfully. The Offers service has been tested and monitored throughout the morning and is working as expected.
Posted: Thu, 26 May 2022 11:07:00 +0000

Sev 3 Incident 4473475 - Ecomm postcode search unavailable in Co-op App

» View Event Details | Created Tue, 10 May 2022 13:44:00 +0000

Resolved We have been able to successfully move billing to an active account. The postcode finder is now working as expected. A PIR will be scheduled. No further updates.
Posted: Wed, 11 May 2022 15:10:00 +0000

Awareness - CR 564593 - Naveo Release impacting Food Ecommerce

» View Event Details | Created Tue, 03 May 2022 15:50:00 +0000

Resolved Resolved
Posted: Wed, 04 May 2022 08:10:00 +0000

Sev 2 Incident 4460381 - Membership Wallet Unavailable

» View Event Details | Created Tue, 03 May 2022 07:55:00 +0000

Resolved We have continued to monitor services for the issue which was impacting membership wallet where customers were unable to view membership balances, and CBS colleagues were unable to view balances or replace cards. Third party support ACI have confirmed there are no ongoing issues and our own monitoring confirms this. No further updates.
Posted: Tue, 03 May 2022 10:55:00 +0000