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Event History

April 2022

Awareness - CR 564539- New legal entity named Co-op Funeral Plans Limited

» View Event Details | Created Sat, 30 Apr 2022 22:00:00 +0000

Resolved All updates to the Funeralcare website have been completed today, this means we are now compliant to the new funeral plan industry regulations. The maintenance page for the Funeralcare pre-paid plans webpage to ‘buy a plan’ has successfully been removed, customers can now purchase plans online. No further updates.
Posted: Tue, 03 May 2022 11:28:00 +0000

Sev 3 Incident 4438867 - Service using address look up on Funeralcare Pre-Paid Plan & Direct Cremation Websites intermittently unavailable

» View Event Details | Created Tue, 19 Apr 2022 23:39:00 +0000

Resolved The intermittent issue with address look up API on the Funeralcare Pre-Paid Plan & Direct Cremation Websites resolved at 02:39am, customers can now use the address look up feature to select their address when entering their postcode. The team are investigating the root cause of the issue and a post incident review will be held. No further updates.
Posted: Wed, 20 Apr 2022 10:42:00 +0000

Awareness: PPS Offers Maintenance Monday 11th April 2022

» View Event Details | Created Mon, 11 Apr 2022 22:00:00 +0000

Resolved The maintenance work with our 3rd party supplier Promo Pay Services (PPS), was successfully completed with no interruption to service.
Posted: Tue, 12 Apr 2022 08:55:00 +0000

Online Shop (shop.coop.co.uk) maintenance - Monday 11th April 4am

» View Event Details | Created Wed, 06 Apr 2022 12:27:00 +0000

Resolved The planned release was completed successfully at 04:34 within the release window, with the outage lasting seven minutes.
Posted: Mon, 11 Apr 2022 13:15:00 +0000

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