» Published on Tue, 10 May 2022 13:44:00 +0000

• Resolved

  We have been able to successfully move billing to an active account. The postcode finder is now working as expected. A PIR will be scheduled. No further updates.

  » Updated Wed, 11 May 2022 15:10:00 +0000

• Update

  We are still working with CTS (third-party) to reactivate billing on the Google account, which we are confident will resolve this issue. Next update 5pm.

  » Updated Wed, 11 May 2022 13:02:00 +0000

• Update

  We are focussing our efforts on moving the affected service onto a new billing account. We have engaged third party support (CTS) and are working with them to reactivate billing. Next update 2pm.

  » Updated Wed, 11 May 2022 10:50:00 +0000

• Update

  We are still investigating the issue where new customers are unable to use the ecommerce service via the Co-op App. We're working to restore the Google billing account - there are two options which are being investigated in parallel. Next update 12pm.

  » Updated Wed, 11 May 2022 08:41:00 +0000

• Update

  We are still investigating the issue where new customers are unable to use the ecommerce service via the Co-op App. The team are still working to upgrade the Google Cloud account. Members who have previously used the app for shopping are unaffected, and all customers are still able to place an order online by going to shop.coop.co.uk. Next update 10am on Wednesday 11th May.

  » Updated Tue, 10 May 2022 15:56:00 +0000

• Update

  We are still investigating the issue where customers are unable to use the ecommerce service via the Co-op App, due to the postcode search function being unavailable. The team are working to upgrade the Google Cloud account. Customers are still able to place an order online by going to shop.coop.co.uk. Next update 17:00.

  » Updated Tue, 10 May 2022 14:54:00 +0000

• Investigating

  We are currently investigating an issue where customers are unable to use the ecommerce service via the Co-op App, due to the postcode search function being unavailable. The issue appears to be related to the Firebase plan in Google Cloud being downgraded, we are looking to upgrade this as soon as possible to resolve the issue. Next update 16:00.

  » Updated Tue, 10 May 2022 13:44:00 +0000