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The Online Shop service remained stable since yesterday evening. Naveo have also confirmed infrastructure stability on their side. Actual root cause investigation is still under way and will be discussed as part of a review. No further updates.
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After PPS Re-imported a file with offers data last night we have seen that since ~7pm the number of members unable to see any offers has dropped back down to zero. This has been monitored this morning, and push notifications have started to go out without causing an impact to response times. A PIR will be scheduled. No further updates.
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Scheduled
The Digital Engagement & Loyalty team have a planned change to migrate the monitoring logs on Tuesday 28th June 10am - Friday 1st July 5pm. We are expected to see alerts trigger across our monitoring channels during this change window. There is no impact to service however, we will be working with the team to identify genuine alerts and restore our monitoring as quickly as possible.
Please contact the Service Team if you need any further information or have any questions at: GDL_CustomerPlatformServiceTeam@coop.co.uk
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Resolved
The issue of Festival Store slots being unavailable has now been resolved. The fix was deployed and service was restored for these customers at 11.55am.
No further updates.
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Resolved
The PPS planned maintenance completed successfully last night with minimal impact to service. No further updates.
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Resolved
The Wallet service has been monitored overnight with no further issues observed since yesterday at 15:32. The CBS have also not reported any further issues and have been able to continue to adjust wallet balances and replace cards through salesforce. We are still awaiting updates from our 3rd party ACI a Post Incident Review will be held to understand contributing factors and resolution. No further updates.
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Address look up service on the Funeralcare direct cremation and pre-paid plans pages have been stable since 08:51am. Customers can continue to use the address look up feature to select their address when entering their postcode. The team are investigating the root cause of the issue and a post incident review will be held. No further updates.
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The Disaster Recovery test on the CRM (colleague system) successfully completed on Saturday. There was no impact to the Funeralcare website or data transfer to the down stream systems. The teams will monitor over the next few days to ensure service performance is optimal.
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Resolved
The planned release for Co-op Online Shop was completed successfully at 05:18 within the release window. Initial tests are showing all services as operational. The teams will continue to monitor the service throughout the day.
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It has been confirmed that store colleagues are now able to access the picking app again. The maintenance page has been removed from shop.coop.co.uk and customers are able to place orders for delivery and collection as normal. No further updates
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