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Event History

April 2024

SEV 2 - 5473186 - Member registrations failing

» View Event Details | Created Thu, 25 Apr 2024 18:36:00 +0000

Update Following a DAPI service restart at around 10:45 this morning, all services have now come back online and membership activities are now able to be processed effectively. The MI stakeholders have agreed to keep the incident in watch status, to ensure technical teams can be engaged quickly if required over the weekend, under this incident. Mitigation activities are in place to address the issue, if a recurrence is reported. Next update: Monday, 29/04 10:00
Posted: Fri, 26 Apr 2024 11:14:00 +0000

SEV3 - 5472134 - Increased errors when creating orders on shop.coop.co.uk

» View Event Details | Created Thu, 25 Apr 2024 12:30:00 +0000

Update Further investigation, with the internal teams, revealed that this happened due to the data export processes that are run in order to remove items from product range. Items are removed every Tuesday night, but the errors were not observed prior to this incident. We are going to monitor the service till next Tuesday when the file re-runs and reconvene the investigations. Next update: Wednesday, 1-May at 12:00 or sooner if the situation re-occurs.
Posted: Fri, 26 Apr 2024 11:01:00 +0000

SEV3 - 5471162 - Member prices not displaying for certain products on shop.coop.co.uk

» View Event Details | Created Wed, 24 Apr 2024 14:03:00 +0000

Resolved Resolved: The issue with member prices not being applied to certain products on shop.coop.co.uk website has been fixed. This was only affecting products which had less than 13 digits in the barcode. A fix has been deployed to resolve the issue and has been tested to ensure member prices are now displaying. No further updates.
Posted: Wed, 24 Apr 2024 15:48:00 +0000

SEV 3 - 5468073 - Some customers are unable to see offers

» View Event Details | Created Mon, 22 Apr 2024 13:27:00 +0000

Resolved The issue issue with some members not being able to access offers via the coop.co.uk website is now resolved. This happened due to a config change which impacted this part of the service. The change has been rolled back and offers can now be accessed by members. This has been tested by the relevant teams to ensure service is now running as expected. No further updates.
Posted: Mon, 22 Apr 2024 15:37:00 +0000

P2 - SEV2 - 5450152 - Funeralcare pre-paid plans journey failing

» View Event Details | Created Sat, 06 Apr 2024 15:55:00 +0000

Resolved Funeralcare teams regenerated an expired key for AIS team to then re-apply and testing has confirmed service to be restored for all affected journeys. No maintenance page was required as any requests submitted during the outage were queued and processed within SLA. The impact was limited to any customers attempting to complete the pre-paid plan journey only. No further updates
Posted: Sat, 06 Apr 2024 19:16:00 +0000

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