» Published on Thu, 25 Apr 2024 12:30:00 +0000

• Resolved

  Accepted risk. No further action required.

  » Updated Mon, 15 Jul 2024 08:55:00 +0000

• Update

  Further investigation, with the internal teams, revealed that this happened due to the data export processes that are run in order to remove items from product range. Items are removed every Tuesday night, but the errors were not observed prior to this incident. We are going to monitor the service till next Tuesday when the file re-runs and reconvene the investigations. Next update: Wednesday, 1-May at 12:00 or sooner if the situation re-occurs.

  » Updated Fri, 26 Apr 2024 11:01:00 +0000

• Update

  We have identified a small number of intermittent errors which take place between 22:00-07:00 for certain products that are not available for order on shop.coop.co.uk. We are exploring potential workarounds to reduce the number of errors that are within the threshold. We are also working with our 3rd party supplier Naveo and e-commerce platform team to investigate this further. Next update 11:00 on 26th April.

  » Updated Thu, 25 Apr 2024 15:48:00 +0000

• Investigating

  We have been made aware of an issue where errors are occurring when trying to create orders on shop.coop.co.uk. The number of errors are within the threshold, but this is being investigated as a priority by various teams along with our 3rd party supplier Naveo. Next update 16:00 or sooner if the situation warrants.

  » Updated Thu, 25 Apr 2024 12:30:00 +0000