» Published on Sat, 06 Apr 2024 15:55:00 +0000

• Resolved

  Funeralcare teams regenerated an expired key for AIS team to then re-apply and testing has confirmed service to be restored for all affected journeys. No maintenance page was required as any requests submitted during the outage were queued and processed within SLA. The impact was limited to any customers attempting to complete the pre-paid plan journey only. No further updates

  » Updated Sat, 06 Apr 2024 19:16:00 +0000

• Update

  Teams have investigated and identified the cause of the website journey interruption and are currently working to resolve this. Further testing has identified that this is impacting online plan sales, plan cancellations, urgent enquiries and direct cremations. Next update 20:30 or sooner if the situation changes.

  » Updated Sat, 06 Apr 2024 17:22:00 +0000

• Investigating

  We are aware of an issue which is causing the FNC pre-paid plans journey to fail, customers are currently seeing an error message saying "there's a problem" on step 2 of the journey to purchase a funeral plan. At-need funeral purchases are not impacted. This issue is currently being investigated. Next update 19:00 or sooner if the situation changes.

  » Updated Sat, 06 Apr 2024 15:55:00 +0000