» Published on Thu, 25 Apr 2024 18:36:00 +0000

• Resolved

  Incident resolved by DAPI restart. No further updates.

  » Updated Wed, 17 Jul 2024 10:20:00 +0000

• Update

  Following a DAPI service restart at around 10:45 this morning, all services have now come back online and membership activities are now able to be processed effectively. The MI stakeholders have agreed to keep the incident in watch status, to ensure technical teams can be engaged quickly if required over the weekend, under this incident. Mitigation activities are in place to address the issue, if a recurrence is reported. Next update: Monday, 29/04 10:00

  » Updated Fri, 26 Apr 2024 11:14:00 +0000

• Update

  Since 16.45 on the 25/04, reports have been received indicating that up to 80% of new Member Registrations are failing. Customer service teams have reported that they are unable to replace a card for customers, upgrade colleagues, see wallet balances or add to the wallet balance, these issues are believed to be intermittent. Services using the digital API endpoint appear to be impacted. Internal Co-op teams continue to investigate root cause and technical recovery activities. 3rd party ACI remain engaged and continue to investigate. Next update: 12:00

  » Updated Fri, 26 Apr 2024 09:39:00 +0000

• Investigating

  Since 16.45 25th April, we have had reports that up to 80% of new Member Registrations are failing. We have undertaken as much triaging and possible resolution steps as possible as well as raising this with ACI. Following these investigations, we suspect that the issue is with our internal systems which would require investigation. This part of the service currently does not have any Out of Hours support so will most likely be picked up in the morning. We have reached out to the team incase there is a response. Next update Fri 26th April 10.30am or earlier if significant.

  » Updated Thu, 25 Apr 2024 18:36:00 +0000