SEV 2 - 5473186 - Member registrations failing
» View Event Details | Created
Resolved
Incident resolved by DAPI restart. No further updates.
Posted:
Customer Products
Service Information
All Systems are Online
Event History
April 2024
SEV3 - 5472134 - Increased errors when creating orders on shop.coop.co.uk
» View Event Details | Created
Resolved
Accepted risk. No further action required.
Posted:
SEV3 - 5471162 - Member prices not displaying for certain products on shop.coop.co.uk
» View Event Details | Created
Resolved
Resolved: The issue with member prices not being applied to certain products on shop.coop.co.uk website has been fixed. This was only affecting products which had less than 13 digits in the barcode. A fix has been deployed to resolve the issue and has been tested to ensure member prices are now displaying. No further updates.
Posted:
SEV 3 - 5468073 - Some customers are unable to see offers
» View Event Details | Created
Resolved
The issue issue with some members not being able to access offers via the coop.co.uk website is now resolved. This happened due to a config change which impacted this part of the service. The change has been rolled back and offers can now be accessed by members. This has been tested by the relevant teams to ensure service is now running as expected. No further updates.
Posted:
P2 - SEV2 - 5450152 - Funeralcare pre-paid plans journey failing
» View Event Details | Created
Resolved
Funeralcare teams regenerated an expired key for AIS team to then re-apply and testing has confirmed service to be restored for all affected journeys. No maintenance page was required as any requests submitted during the outage were queued and processed within SLA. The impact was limited to any customers attempting to complete the pre-paid plan journey only. No further updates
Posted: