Customer Products

Awareness - Emergency CR 566653 - Kronos Scheduled Totals Patch

» View Event Details | Created Fri, 29 Jul 2022 23:58:00 +0000

Resolved The change performed by 3rd party UKG on Saturday 30th July to the Kronos system successfully completed. The Shifts service was down for approx. 2 hours during the planned change window. Shifts service is fully available for colleagues. No further updates.
Posted: Mon, 01 Aug 2022 08:33:00 +0000

Awareness - CR-CP 570 - Funeralcare Pre-Paid Plan Maintenance page

» View Event Details | Created Thu, 28 Jul 2022 17:00:00 +0000

Resolved All updates to the Funeralcare website have been completed today, this means we are now fully compliant to the new funeral plan industry regulations. The maintenance page for the Funeralcare pre-paid plans pages to ‘buy a plan’ was successfully removed at 10am, customers can purchase plans online. No further updates.
Posted: Mon, 01 Aug 2022 12:42:00 +0000

Awareness - PPS Maintenance 27th July

» View Event Details | Created Wed, 27 Jul 2022 15:25:00 +0000

Resolved The PPS planned maintenance completed successfully last night with minimal impact to service. No further updates.
Posted: Thu, 28 Jul 2022 10:08:00 +0000

Sev 3 Incident 4594302 - Service using address look up on Funeralcare Pre-Paid Plan & Direct Cremation Websites intermittently unavailable

» View Event Details | Created Thu, 21 Jul 2022 11:43:00 +0000

Resolved Address look up service on the Funeralcare direct cremation and pre-paid plans pages have been stable since 15:01pm. Customers can use the address look up feature to select their address when entering their postcode. The issue appears to have been related to our 3rd party Experian credits, the team will follow up for more details. No further updates.
Posted: Thu, 21 Jul 2022 16:07:00 +0000

Awareness - Planned Change: CP-323 - ACI - Enhanced Endpoint Upgrade

» View Event Details | Created Thu, 28 Jul 2022 09:00:00 +0000

Scheduled There is a planned change by ACI our 3rd party service provider on the 28th July from 9:00 - 17:30 to upgrade to the enhanced endpoint. ACI have been testing the endpoints over the last 30 days & we are confident there is no impact to service however, we will be working with the team to identify genuine alerts and restore our services as soon as possible. If you experience any problems please contact the Service Team at: GDL_CustomerPlatformServiceTeam@coop.co.uk or call us on 0843 212 0130
Posted: Thu, 28 Jul 2022 09:00:00 +0000

Sev 2 Incident - 4582182 - Unable to check out

» View Event Details | Created Wed, 13 Jul 2022 12:00:00 +0000

Resolved Customers have been able to check out on shop.coop.co.uk since yesterday after the new client credential for the basket API was applied and the maintenance page was removed at 2pm. All overnight processes have also successfully ran. A Post Incident Review will be held to discuss any lessons learned. No further updates.
Posted: Thu, 14 Jul 2022 09:42:00 +0000

Sev 2 Incident - 4575251 - Online shop performance issues

» View Event Details | Created Fri, 08 Jul 2022 16:06:00 +0000

Resolved The Online Shop service remained stable over the weekend. Naveo have also confirmed infrastructure stability on their side. Actual root cause investigation is still under way and will be discussed as part of a review. No further updates.
Posted: Mon, 11 Jul 2022 09:06:00 +0000