» Published on Wed, 13 Jul 2022 12:00:00 +0000

• Resolved

  Customers have been able to check out on shop.coop.co.uk since yesterday after the new client credential for the basket API was applied and the maintenance page was removed at 2pm. All overnight processes have also successfully ran. A Post Incident Review will be held to discuss any lessons learned. No further updates.

  » Updated Thu, 14 Jul 2022 09:42:00 +0000

• Update

  The issue affecting customers being unable to check out has been resolved. We are placing this incident under watch so that proactive checks can be performed on some other systems to prevent a similar issue from occurring again in the future. Next update: 14/07 10am or sooner if the situation warrants.

  » Updated Wed, 13 Jul 2022 13:42:00 +0000

• Update

  We are still investigating the issue where customers are unable to check out and get up to date totals when adding to basket on shop.coop.co.uk. The maintenance page remains on the site whilst the teams are working to understand whether a client credential has expired for the basket API. Next update: 3pm or sooner if the situation warrants.

  » Updated Wed, 13 Jul 2022 12:27:00 +0000

• Investigating

  Customers can not currently check out and get up to date totals when adding to basket on shop.coop.co.uk. A maintenance page has been applied whilst investigations are on-going Next update: 1:30pm.

  » Updated Wed, 13 Jul 2022 12:00:00 +0000