» Published on Fri, 08 Jul 2022 16:06:00 +0000

• Resolved

  The Online Shop service remained stable over the weekend. Naveo have also confirmed infrastructure stability on their side. Actual root cause investigation is still under way and will be discussed as part of a review. No further updates.

  » Updated Mon, 11 Jul 2022 09:06:00 +0000

• Update

  The performance issues on the Online Shop site started at 4.50pm and stabilised at around 5.20pm. We have had no errors on the Online Shop service since then. Under monitor status. Next update Monday 11th July 10am or earlier if issue re-occurs.

  » Updated Fri, 08 Jul 2022 16:43:00 +0000

• Investigating

  We currently investigating performance issues on the shop.coop.co.uk site where customers are intermittently unable to search for a store and place orders. Increased response times are being observed during transactions. These performance issues are also impacting the retail picker app and retail admin panel. Our 3rd party supplier Naveo have been engaged to support investigations. Next update: 6pm.

  » Updated Fri, 08 Jul 2022 16:06:00 +0000