» Published on Thu, 21 Jul 2022 11:43:00 +0000

• Resolved

  Address look up service on the Funeralcare direct cremation and pre-paid plans pages have been stable since 15:01pm. Customers can use the address look up feature to select their address when entering their postcode. The issue appears to have been related to our 3rd party Experian credits, the team will follow up for more details. No further updates.

  » Updated Thu, 21 Jul 2022 16:07:00 +0000

• Investigating

  We are investigating an issue with the address look up API on the Funeralcare Pre-Paid Plan & Direct Cremation Websites. Customers may not be able to use the address look up feature to select their address when entering their postcode however, they can manually enter the address and continue completing the form online. Next update: 4:00pm.

  » Updated Thu, 21 Jul 2022 11:43:00 +0000