» Published on Mon, 27 Jun 2022 07:38:00 +0000

• Resolved

  After PPS Re-imported a file with offers data last night we have seen that since ~7pm the number of members unable to see any offers has dropped back down to zero. This has been monitored this morning, and push notifications have started to go out without causing an impact to response times. A PIR will be scheduled. No further updates.

  » Updated Tue, 28 Jun 2022 09:21:00 +0000

• Update

  We are still investigating the cause of this issue alongside PPS. A decision has been made to schedule push notification and email campaigns from 10am tomorrow, and PPS have been asked to scale up capacity in anticipation for the increased traffic this will cause. Next update tomorrow at 12:00 unless the situation changes.

  » Updated Mon, 27 Jun 2022 16:05:00 +0000

• Update

  Further investigations have identified that PPS are sending relevant data for most cards but not for all cards in the generic offers campaign. We are awaiting feedback from PPS to confirm where the root cause is believed to lie and what can be done to fix the issue. Next update 17:00 or sooner if the situation warrants.

  » Updated Mon, 27 Jun 2022 13:04:00 +0000

• Update

  The offers issue is still being investigated by PPS who have now been provided with example member details to support the investigation. The Personalisation team have confirmed that there are no issues on their end which would have stopped members receiving their offers today. Next update 14:00 or sooner if the situation warrants.

  » Updated Mon, 27 Jun 2022 10:21:00 +0000

• Update

  The issue with offers is still being investigated by our third-party supplier, PPS. The push notification and email campaigns have both been paused to try and reduce traffic into offers. Next update 11:00 or sooner if the situation warrants.

  » Updated Mon, 27 Jun 2022 08:57:00 +0000

• Investigating

  We are investigating an issue where approximately 3% of members who have attempted are unable to view any offers this morning. The issue has been raised with PPS, our 3rd-party supplier. Next update 10:00 or sooner the situation changes.

  » Updated Mon, 27 Jun 2022 07:38:00 +0000