» Published on Thu, 16 Jun 2022 07:04:00 +0000

• Resolved

  Address look up service on the Funeralcare direct cremation and pre-paid plans pages have been stable since 08:51am. Customers can continue to use the address look up feature to select their address when entering their postcode. The team are investigating the root cause of the issue and a post incident review will be held. No further updates.

  » Updated Thu, 16 Jun 2022 10:57:00 +0000

• Update

  The issue where address search was failing to return results for customer postcodes appears to be back up. Customers can now purchase a direct cremation or pre-paid plan on the Funeralcare website. A change has been made with Experian and service has been restored. Teams will monitor stability this morning. Next update: 12pm

  » Updated Thu, 16 Jun 2022 08:15:00 +0000

• Investigating

  We are currently investigating an issue where the address search is failing to return results for customer postcodes. Customers will not be able to purchase a direct cremation or pre-paid plan on the Funeralcare website. Next update 9am.

  » Updated Thu, 16 Jun 2022 07:04:00 +0000