Customer Products

Awareness - Kronos Maintenance 27th August

» View Event Details | Created Fri, 26 Aug 2022 15:13:00 +0000

Resolved The change performed by 3rd party UKG on Saturday 27th August to the Kronos system was successfully completed.The Shifts service is fully available for colleagues. No further updates.
Posted: Tue, 30 Aug 2022 09:11:00 +0000

Sev 2 - 4641966 - Amazon/Starship issue related to Utility Wifi

» View Event Details | Created Mon, 22 Aug 2022 14:36:00 +0000

Resolved Following a period of successful monitoring over the past 24 hours there have been no further major network issues reported. This incident will now be resolved and a PIR scheduled. No further updates.
Posted: Fri, 26 Aug 2022 14:49:00 +0000

Sev 4 - 4636925 - Amazon picking issue

» View Event Details | Created Fri, 19 Aug 2022 14:02:00 +0000

Resolved Issue upgraded to P3 on 4641966. Continuing comms under new incident.
Posted: Mon, 22 Aug 2022 14:35:00 +0000

Sev 2 4632665 - Co-op Membership Sign - in, Offers and Reward unavailable.

» View Event Details | Created Tue, 16 Aug 2022 14:25:00 +0000

Resolved After a period of monitoring we have no further reports of any issues. We're confident service has been restored and customers are able to sign-in to the Co-op Account (account.coop.co.uk) and Online Shop (shop.coop.co.uk). A Post Incident Review will be held to understand contributing factors and resolution. No further updates.
Posted: Wed, 17 Aug 2022 16:23:00 +0000

Sev3 Incident - 4630051 - PPS Timeouts

» View Event Details | Created Mon, 15 Aug 2022 08:59:00 +0000

Resolved PPS continue to investigate the issue with Microsoft Azure which caused degradation to the Offers service this morning. The workaround implemented by PPS has ensured our members have been able to load and select their offers. We now await the Root Cause Analysis report from PPS and will hold an internal Post Incident Review. No further updates.
Posted: Mon, 15 Aug 2022 15:49:00 +0000

Sev 3 - Inc 4613090 - Intermittent eCommerce payment capture failures

» View Event Details | Created Wed, 03 Aug 2022 11:59:00 +0000

Resolved We have had no further reports of the issue where store colleagues were intermittently unable to finalise orders due to payment captures failing. We have identified all impacted transactions and have put measures in place to process these manually. The root cause is still being determined and we have raised a case with ACI to advise on this issue. Following the case notes, a Post Incident Review will be undertaken if required. No further updates.
Posted: Wed, 03 Aug 2022 15:17:00 +0000