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Sev 4 - 4636925 - Amazon picking issue

» Published on Fri, 19 Aug 2022 14:02:00 +0000

  • Resolved

    Issue upgraded to P3 on 4641966. Continuing comms under new incident.

    » Updated Mon, 22 Aug 2022 14:35:00 +0000
  • Update

    The issue where some stores are unable to pick orders for Amazon customers has been investigated by a number of Co-op teams we believe this to be a DNS network issue with BT. Stores IT are deploying a workaround on the devices for the impacted stores and the root cause will be pursued with BT next week. Next update Monday 22nd August 10:00 or sooner if the situation warrants it

    » Updated Fri, 19 Aug 2022 15:26:00 +0000
  • Investigating

    We are aware of an issue impacting some Amazon stores, affecting colleagues ability to pick orders using handheld terminals. Amazon have disabled the delivery slots for the impacted stores to prevent customers placing orders. Teams have been engaged to help investigate the issue. Next update Monday 22nd August 10:00 or sooner if the situation warrants it.

    » Updated Fri, 19 Aug 2022 14:02:00 +0000

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