» Published on Mon, 15 Aug 2022 08:59:00 +0000

• Resolved

  PPS continue to investigate the issue with Microsoft Azure which caused degradation to the Offers service this morning. The workaround implemented by PPS has ensured our members have been able to load and select their offers. We now await the Root Cause Analysis report from PPS and will hold an internal Post Incident Review. No further updates.

  » Updated Mon, 15 Aug 2022 15:49:00 +0000

• Update

  PPS have advised us there is internal an issue with Microsoft Azure that is still under investigation. To help mitigate this problem PPS have implemented a workaround by adding additional resources to help increase capacity for the push notifications. This means our members will be able to load and select their offers. We will continue to monitor performance throughout the day. Next update 17:00.

  » Updated Mon, 15 Aug 2022 10:49:00 +0000

• Investigating

  We are aware of an issue with slow response times and timeouts when Members are trying to view and select offers. More than 50% of requests are timing out. This has been raised with PPS our third-party supplier and we are awaiting an update from them. Next update will be at 12:00, or sooner if the situation changes.

  » Updated Mon, 15 Aug 2022 08:59:00 +0000