» Published on Tue, 16 Aug 2022 14:25:00 +0000

• Resolved

  After a period of monitoring we have no further reports of any issues. We're confident service has been restored and customers are able to sign-in to the Co-op Account (account.coop.co.uk) and Online Shop (shop.coop.co.uk). A Post Incident Review will be held to understand contributing factors and resolution. No further updates.

  » Updated Wed, 17 Aug 2022 16:23:00 +0000

• Update

  We have continued to monitor stability for our services overnight. Customers are able to sign-n to the Co-op Account (account.coop.co.uk) and Online Shop (shop.coop.co.uk). The team are investigating the downstream impact following a configuration change that was rolled back to restore our services. Next update 17:30 or sooner if one is available.

  » Updated Wed, 17 Aug 2022 11:14:00 +0000

• Update

  The issue where customers were unable to sign in to Co-op Account (account.coop.co.uk) and Online Shop (shop.coop.co.uk) has been resolved. This issue was caused by a configuration update within our services which has now been backed out and is pending further investigation. This incident has been placed into watch status. Next update 17/08 - 10am

  » Updated Tue, 16 Aug 2022 16:16:00 +0000

• Update

  We are currently still experiencing an issue where customers are unable to sign in to Co-op Account (account.coop.co.uk/) and Online Shop (shop.coop.co.uk). Investigations into the cause are still ongoing. Next update 5pm

  » Updated Tue, 16 Aug 2022 15:08:00 +0000

• Investigating

  We are currently experiencing an issue with the Membership service on line and in the application where customers are unable to sign in, undertake transactions, see, spend and earn reward. This will also be impacting customers signed into the the Online Shop service where customers may only be able to continue as a guest. Investigations into the cause are ongoing. Next update 4pm

  » Updated Tue, 16 Aug 2022 14:25:00 +0000