» Published on Mon, 22 Aug 2022 14:36:00 +0000

• Resolved

  Following a period of successful monitoring over the past 24 hours there have been no further major network issues reported. This incident will now be resolved and a PIR scheduled. No further updates.

  » Updated Fri, 26 Aug 2022 14:49:00 +0000

• Update

  BT have now successfully changed the DNS for all the remaining stores. The change and stores have been monitored for any issues and so far there has been no impact from this change, they will continue to monitor this impact. Next update 4pm tomorrow or sooner if the situation warrants it.

  » Updated Thu, 25 Aug 2022 15:57:00 +0000

• Update

  5pm yesterday (24/08) this incident was upgraded to a P2 as it was identified that two other store services utilising Utility TPA (Deliveroo and In Store Radio) were also at risk. At 10:00 today BT Networks implemented a DNS change to 130 stores to rectify the instability of the Utility Wifi impacting Amazon and Starship stores. The change and stores have been monitored for any issues and there has been no impact from this change. Based on the success of this change, at 14:00 BT will progress changing the DNS of all the remaining stores. Next update 5pm or sooner if the situation warrants it.

  » Updated Thu, 25 Aug 2022 12:59:00 +0000

• Update

  BT have identified the cause of the issues relating to the instability of the Utility Wifi impacting Amazon and Starship stores from picking orders. BT are raising an emergency DNS change planned for Thursday 25th August which will target all food stores this is pending approval. Next update tomorrow at 12pm.

  » Updated Tue, 23 Aug 2022 14:49:00 +0000

• Update

  BT have identified DNS issues relating to the instability of the Utility Wifi in stores they are working to resolve. This means impacted Amazon and Starship stores continue to pick orders at a reduce capacity. Next update 4pm.

  » Updated Tue, 23 Aug 2022 11:01:00 +0000

• Update

  Investigations continue into the issue impacting Amazon and Starship stores affecting colleagues ability to pick orders using handheld terminals. The workaround in place means stores can still continue to pick orders at reduced capacity. A case has been raised with BT to help get us to a resolution. Next update tomorrow at 12pm.

  » Updated Mon, 22 Aug 2022 15:57:00 +0000

• Investigating

  We are aware of an issue impacting Amazon and Starship stores, this is affecting colleagues ability to pick orders using handheld terminals. Investigations have been ongoing since Wednesday 17th August by the networks Team who have made manual DNS changes to the device settings. This means stores can continue picking orders albeit at reduced capacity. We believe the issue is linked to the Utility Wifi in stores. Teams have been engaged to help further investigate the issue. Next update at 17:00.

  » Updated Mon, 22 Aug 2022 14:36:00 +0000