Customer Products

Sev 3 Incident 4142764 - PPS Timeouts

» View Event Details | Created Mon, 25 Oct 2021 09:30:00 +0000

Resolved After a period of monitoring we have observed PPS response times have returned back to normal levels consistently for over 12 hours. We can see members are able to view, select and redeem offers successfully. We will work with our 3rd party to establish the root cause and will be holding a PIR. No further updates.
Posted: Tue, 26 Oct 2021 15:04:00 +0000

CR560518 - Upgrade of DMZ Firepower firewall FX-OS in DC2

» View Event Details | Created Thu, 21 Oct 2021 15:40:00 +0000

Resolved The change successfully completed at 21:30 with no impact to services under Customer Platform - ACI, Salesforce, Legal Services website and Funeralcare Website all tested ok during and post change.
Posted: Thu, 21 Oct 2021 20:33:00 +0000

causes-db Postgres Upgrade

» View Event Details | Created Thu, 21 Oct 2021 13:00:00 +0000

Resolved completed
Posted: Fri, 12 Nov 2021 09:45:00 +0000

CR560155 - Network DMZ - Baseline Test/Impact Assessment of Failover Test from Salford to Rochdale

» View Event Details | Created Wed, 20 Oct 2021 10:56:00 +0000

Resolved The change successfully completed at 01:25am with no impact to services under Customer Platform - ACI, Salesforce, Legal Services website and Funeralcare Website all tested ok during and post change.
Posted: Thu, 21 Oct 2021 00:24:00 +0000

Retrospective Sev 3 Incident 4119917 - Card Replacement / Viewing balance failure

» View Event Details | Created Mon, 11 Oct 2021 09:40:00 +0000

Resolved .
Posted: Fri, 12 Nov 2021 09:46:00 +0000

Awareness - Shifts service infrastructure Planned Maintenance

» View Event Details | Created Fri, 08 Oct 2021 16:32:00 +0000

Resolved The planned Microsoft Azure maintenance completed however colleagues were unable to process payroll in Shifts this morning due to poor performance and high response times. Engineers have upgraded the shifts database to move it an alternative server. Service has been monitored and stores are now able to complete payroll. A ticket has been escalated with Azure to understand the root cause before moving the database back to its original location later this afternoon. Incident 4119704 is being handled by the Major Incident Management team.
Posted: Mon, 11 Oct 2021 10:42:00 +0000

Awareness - CR559180-BT- DMZ Uplift - DC2 Sthbound FW Component Level Testing

» View Event Details | Created Wed, 06 Oct 2021 19:30:00 +0000

Resolved The BT network change successfully completed at 23:45pm with no impact to services under Customer Platform - ACI, Salesforce, Legal Services website and Funeralcare Website all tested ok during and post change.
Posted: Wed, 06 Oct 2021 23:45:00 +0000

Retrospective Sev 3 Incident 4104560 - Membership Registration / Card Replacement failure

» View Event Details | Created Mon, 04 Oct 2021 08:13:00 +0000

Resolved Following investigations and analysis into failed registrations and card replacements, a fix for the issue was identified and implemented. The actual root cause and impact analysis is still being discussed with our Technical teams. All services were confirmed as restored at 09:22 following the fix and a period of close monitoring. All failed card replacements are to be identified and reprocessed. No further updates.
Posted: Mon, 04 Oct 2021 08:13:00 +0000