Customer Products

Awareness - Kronos Maintenance 28th September

» View Event Details | Created Fri, 27 Sep 2024 14:15:00 +0000

Resolved Change completed
Posted: Thu, 10 Oct 2024 13:59:00 +0000

SEV2 - 5653907 - Delivery Slot issue on shop.coop.uk

» View Event Details | Created Fri, 20 Sep 2024 18:25:00 +0000

Resolved Naveo completed a bulk fix of reactivating the slots on Friday evening which resolved the issue. A full RCA has been requested, and a follow up internal PIR will be scheduled. The incident will now be resolved.
Posted: Mon, 23 Sep 2024 08:26:00 +0000

Sev 3 - 5652000 - Coop.co.uk/products/deals is intermittently unavailable

» View Event Details | Created Thu, 19 Sep 2024 13:08:00 +0000

Resolved The coop.co.uk/products/deals website has remained available since the config change was deployed earlier to handle the extra traffic. This incident will now be resolved and a PIR scheduled. No further updates.
Posted: Thu, 19 Sep 2024 15:45:00 +0000

SEV2 - 5643441 - Member offers unavailable

» View Event Details | Created Thu, 12 Sep 2024 11:54:00 +0000

Resolved Services have been restored following investigation by PPS. This has been confirmed by our monitoring at 1.11 p.m. PPS will provide full root cause analysis. No further updates.
Posted: Thu, 12 Sep 2024 12:17:00 +0000

SEV2 - 5642450 - App users unable to sign-in to Co-op app

» View Event Details | Created Wed, 11 Sep 2024 15:52:00 +0000

Resolved There was an issue noticed in the code which was preventing reCaptcha from running correctly. A change was deployed to fix this, and this has been tested successfully on both iOS and Android. A PIR will be scheduled. No further updates.
Posted: Wed, 11 Sep 2024 17:10:00 +0000

Retrospective P3- 5631967 - Generic offers failing to load

» View Event Details | Created Mon, 09 Sep 2024 08:49:00 +0000

Resolved Since around midnight, some customers would have been impacted when attempting to view their offers on the app and website. This only impacted a small percentage of our customer base, mainly those who see generic campaigns. This was raised with our third party suppliers, who identified the cause and have since resolved the issue. No further updates.
Posted: Mon, 09 Sep 2024 08:49:00 +0000