» Published on Fri, 20 Sep 2024 18:25:00 +0000

• Resolved

  Naveo completed a bulk fix of reactivating the slots on Friday evening which resolved the issue. A full RCA has been requested, and a follow up internal PIR will be scheduled. The incident will now be resolved.

  » Updated Mon, 23 Sep 2024 08:26:00 +0000

• Update

  The re-enabling of slots, which Naveo attempted earlier has failed to resolve the issue. Following further investigations, Naveo have completed a bulk fix of reactivating the slots which were previously unavailable, and following testing, these can now be seen and multiple slots are now available. MI stakeholders agreed to keep the incident in Watch status until 23/09 in case of any further issues over the weekend. Next update 23/09 10:00.

  » Updated Fri, 20 Sep 2024 20:30:00 +0000

• Update

  Following an update from Naveo, this appears to be potentially related to some duplicate slots that were requested to be deleted earlier today. These slots are being re-enabled in an attempt to fully restore the impacted delivery slots. Naveo will update us once this amendment is completed. Next update 21:00.

  » Updated Fri, 20 Sep 2024 19:07:00 +0000

• Investigating

  We have seen errors whereby some postcodes are not available to be selected when customers are trying to select delivery slots. This is not affecting every postcode area, just some. Details are still being gathered to confirm full impact. A high priority ticket has been logged with 3rd party Naveo. Next update 20:00.

  » Updated Fri, 20 Sep 2024 18:25:00 +0000