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Resolved
This incident was monitored overnight and performance has remained stable. We are not seeing any further issues with members ability to view or select offers. A PIR will be arranged. No further updates.
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Resolved
Change has been implemented successfully. No issues reported. No further updates.
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Resolved
Since Saturday (17/09) 21:38, customers were unable to use the search function on shop.coop.co.uk, during this time customers were able to browse and select products using the category menus.
This incident was caused due to some security rules being disabled, these rules were re-enabled this morning to restore service.
Root cause as to why these were disabled will be investigated on Monday, and a post incident review will follow.
No further updates to be published.
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Resolved
The incident with the Funeralcare plans page was caused by a disabled rule in Imperva, this rule has been re-enabled and has resolved the incident.
No further updates will be published.
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Resolved
Registrations have been working successfully since more cards were created by ACI on Saturday afternoon. This incident will now be resolved and a PIR will be arranged. No further updates.
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