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Event History

July 2023

CR 573710 / CP-2676 - Bringg Planned Maintenance Sun 30/07

» View Event Details | Created Thu, 27 Jul 2023 13:26:00 +0000

Resolved Complete
Posted: Thu, 03 Aug 2023 15:14:00 +0000

Retrospective Incident - SEV3 - 5137743 - Potential Issue with Contentful

» View Event Details | Created Tue, 25 Jul 2023 10:30:00 +0000

Resolved Due to fastly issue
Posted: Thu, 27 Jul 2023 13:23:00 +0000

Awareness - Kronos Maintenance 22nd July

» View Event Details | Created Sat, 22 Jul 2023 01:00:00 +0000

Resolved Undertaken successfully
Posted: Mon, 24 Jul 2023 08:45:00 +0000

CR 573436 - Naveo platform release impacting eCommerce service

» View Event Details | Created Wed, 12 Jul 2023 14:41:00 +0000

Resolved The planned release for the eCommerce service (shop.shop.co.uk) was completed successfully within the release window. Initial tests are showing all services as operational, service and support teams will continue to monitor the service throughout the day. No further updates
Posted: Wed, 19 Jul 2023 09:15:00 +0000

Sev 2 - Incident - 5116438 - No offers being returned

» View Event Details | Created Mon, 10 Jul 2023 00:43:00 +0000

Resolved Since 07:40, all customers have had offers successfully returned to them. Support teams have monitored the situation over the course of the day and this has remained stable including when traffic was at its peak during the weekly email and app push notification. We now await the Root Cause Analysis report from PPS and will hold an internal Post Incident Review in due course. No further updates.
Posted: Mon, 10 Jul 2023 15:20:00 +0000

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