» Published on Mon, 10 Jul 2023 00:43:00 +0000

• Resolved

  Since 07:40, all customers have had offers successfully returned to them. Support teams have monitored the situation over the course of the day and this has remained stable including when traffic was at its peak during the weekly email and app push notification.

  We now await the Root Cause Analysis report from PPS and will hold an internal Post Incident Review in due course. No further updates.

  » Updated Mon, 10 Jul 2023 15:20:00 +0000

• Update

  We can confirm since 07:40 all customers have had offers successfully returned to them. This incident will now be placed into a watch status. Next update 16:30 or sooner if the situation warrants it.

  » Updated Mon, 10 Jul 2023 09:33:00 +0000

• Update

  We are beginning to observe offers being returned to customers successfully. Our 3rd party supplier PPS has confirmed they are now investigating the incident. Next update 10:30 or sooner if the situation warrants it.

  » Updated Mon, 10 Jul 2023 07:12:00 +0000

• Investigating

  We have been made aware of an issue where all customers are not being returned any offers through the mobile app or through www.coop.co.uk/offers.

  We have raised a high priority support ticket with our 3rd party supplier PPS to investigate and escalated this, however have yet to receive a response.

  The CRM team have been notified to delay any offers push notifications and emails if the issue continues into the morning.

  Next update 8:30am or sooner if the situation warrants it.

  » Updated Mon, 10 Jul 2023 00:43:00 +0000