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Event History

February 2022

Sev 2 Incident - Some members unable to select & redeem offers

» View Event Details | Created Thu, 24 Feb 2022 13:20:00 +0000

Resolved As service has been stable for customers to select and redeem offers since 14:08, this incident is now resolved. We will focus on completing the remedial work for members who were impacted by this incident tomorrow, and a PIR will be arranged after that. No further updates.
Posted: Thu, 24 Feb 2022 17:37:00 +0000

Severity 2 Inc 4336517 - Promotion products on Online Shop showing wrong totals at checkout

» View Event Details | Created Fri, 18 Feb 2022 14:44:00 +0000

Resolved Both issues to be treated as part of problem records 7711 (Overcharge) and 7712 (promotions) expected to take some time to resolve but is being dealt with a high priority No further updates
Posted: Tue, 22 Feb 2022 17:26:00 +0000

Awareness - CR 562867 - RetailGraph Redis Cache configuration changes

» View Event Details | Created Wed, 09 Feb 2022 05:00:00 +0000

Resolved The Redis Cache was successfully upgraded at 5am with no downtime or impact to the ecommerce service.
Posted: Wed, 09 Feb 2022 09:08:00 +0000

Sev 3 Incident - PPS Timeouts

» View Event Details | Created Mon, 07 Feb 2022 10:15:00 +0000

Resolved We have been monitoring response times from PPS and have observed that service has been stable for over an hour now. No further reports of high response times have been received. PPS will provide us with root cause analysis and a PIR will be held. No further updates.
Posted: Mon, 07 Feb 2022 12:13:00 +0000

Awareness - CR 562674 Naveo Release impacting Food Ecommerce Service

» View Event Details | Created Tue, 01 Feb 2022 14:46:00 +0000

Resolved Complete
Posted: Wed, 02 Feb 2022 09:10:00 +0000

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