Customer Products

Service Information

All Systems are Online

Return to Statuspage

Event History

August 2025

P2 - 6113894 - Registration on membership.coop.co.uk stopped working with users receiving a 504 error

» View Event Details | Created Fri, 29 Aug 2025 08:41:00 +0000

Resolved Subsequent to remediation activities conducted by the Digital Engineering team, the membership registration system access has been restored and membership traffic is now observable within the system. An issue was identified between CloudFront and the Load Balancer. The Load Balancer has now been updated to allow the necessary IP addresses for the website to be allowed. A follow up PIR will be scheduled. No further updates will be issued.
Posted: Fri, 29 Aug 2025 14:35:00 +0000

P2 - 6112196 - Error 504 on alerting tools and intermittent accessibility to shop.coop.co.uk

» View Event Details | Created Thu, 28 Aug 2025 08:21:00 +0000

Resolved Following a period of monitoring throughout the day, all shop.coop.co.uk online services have remained stable, with no further issues reported. A Root Cause Analysis (RCA) document will be requested from Naveo, and concurrently, an internal Post-Incident Review (PIR) will be scheduled. No further updates will be provided.
Posted: Thu, 28 Aug 2025 15:36:00 +0000

July 2025 September 2025 Current Month

Subscribe to Updates