» Published on Thu, 28 Aug 2025 08:21:00 +0000

• Resolved

  Following a period of monitoring throughout the day, all shop.coop.co.uk online services have remained stable, with no further issues reported. A Root Cause Analysis (RCA) document will be requested from Naveo, and concurrently, an internal Post-Incident Review (PIR) will be scheduled. No further updates will be provided.

  » Updated Thu, 28 Aug 2025 15:36:00 +0000

• Update

  Following the notification from Naveo regarding the restoration of systems, internal technical teams have commenced a period of monitoring. Major Incident stakeholders have concurred to extend this monitoring throughout the remainder of the afternoon to ensure service stability. At present, all shop.coop.co.uk services are operational and performing as expected. Next update expected around 16:00

  » Updated Thu, 28 Aug 2025 12:39:00 +0000

• Update

  Naveo have advised that the error count for shop.coop.co.uk is expected to start declining shortly and services should start recovering. Our internal monitoring teams will continue to monitor services throughout the morning, and as services start to come back online will update the MI stakeholder group, with a view to fully resolving this incident. Next update 13:30 or earlier

  » Updated Thu, 28 Aug 2025 09:37:00 +0000

• Investigating

  A number of 504 errors have been identified via the alerting tools, and following investigation checks confirmation that certain areas of the shop website are either intermittently accessible or not working. Also reports of slow response. A ticket has been raised directly with 3rd party Naveo for investigation. Digital/e-commerce support teams are engaged and investigating in parallel. Next update due around 10:15 or sooner

  » Updated Thu, 28 Aug 2025 08:21:00 +0000