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Event History

November 2024

Awareness - Kronos Maintenance 23rd November

» View Event Details | Created Fri, 22 Nov 2024 10:11:00 +0000

Resolved No known issues following the patching. Resolving ticket.
Posted: Thu, 12 Dec 2024 10:11:00 +0000

P2 - 5722468 - Unable to complete orders on shop.coop.co.uk

» View Event Details | Created Sun, 17 Nov 2024 01:08:00 +0000

Resolved An issue with shop.coop.co.uk was highlighted, causing baskets to not display correctly as well as only around 800 products were available to purchase. Investigations concluded this was due to a data issue within the extracts supplied to Naveo. These extracts were regenerated and a complete re-index was executed to resolve the issue. A PIR will be opened to investigate the root cause.
Posted: Mon, 18 Nov 2024 12:21:00 +0000

5720134 - Sev3 - Increased errors on shop.coop.co.uk

» View Event Details | Created Thu, 14 Nov 2024 16:04:00 +0000

Resolved resolved
Posted: Mon, 18 Nov 2024 13:09:00 +0000

5719194 - Sev2 - shop.coop.co.uk is inaccessible

» View Event Details | Created Thu, 14 Nov 2024 07:32:00 +0000

Resolved 3rd party Naveo has advised Co-op that the issue is now resolved following recovery of an issue within their proxy server. The shop.coop.co.uk website, Naveo Hub and Picker App have remained stable since resolution. A PIR will be scheduled to follow up on Naveo's RCA.
Posted: Fri, 15 Nov 2024 10:25:00 +0000

5718126 - Sev 3 - Certain product not showing in Basket/Search on shop.coop.co.uk

» View Event Details | Created Wed, 13 Nov 2024 10:56:00 +0000

Resolved Resolved
Posted: Tue, 17 Dec 2024 12:09:00 +0000

October 2024 December 2024 Current Month

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