» Published on Thu, 14 Nov 2024 07:32:00 +0000

• Resolved

  3rd party Naveo has advised Co-op that the issue is now resolved following recovery of an issue within their proxy server. The shop.coop.co.uk website, Naveo Hub and Picker App have remained stable since resolution. A PIR will be scheduled to follow up on Naveo's RCA.

  » Updated Fri, 15 Nov 2024 10:25:00 +0000

• Update

  3rd party Naveo has advised Co-op that the issue is now resolved following recovery of an issue within their proxy server. The website, Naveo Hub and Picker App is now accessible to colleagues. Naveo are now conducting a full review into the issue. The incident will remain in Watch Status for the remainder of the day to ensure service stability. Next update at 17:00.

  » Updated Thu, 14 Nov 2024 10:55:00 +0000

• Update

  Customers are unable to place orders on Shop.coop, receiving a “Please try again” error after postcode entry, a maintenance page has been deployed. The Picker App and Naveo Hub, essential for store and customer support operations, are also affected. Technical checks confirm Co-op systems are not at fault; the issue lies between Naveo’s proxy server and their authorisation service, which Naveo is investigating at the highest priority. Next update at 11:30

  » Updated Thu, 14 Nov 2024 10:04:00 +0000

• Update

  When visiting the shop.coop site, upon entering your postcode it returns an error ‘Please try again’ rendering the service inaccessible to customers wishing to place direct online orders. A high priority ticket has been raised with 3rd party Naveo who has acknowledged the error and suggested ETG (E-commerce Transaction Gateway) investigation may also be needed, the Product Team have been engaged for this. A maintenance page has been applied to the website whilst investigations are ongoing. Next update at 09:30.

  » Updated Thu, 14 Nov 2024 08:21:00 +0000

• Investigating

  When visiting the shop.coop.co.uk site, upon entering your postcode it returns an error ‘Please try again’ rendering the service inaccessible to customers wishing to place direct online orders. A high priority ticket has been raised with 3rd party Naveo.

  » Updated Thu, 14 Nov 2024 07:32:00 +0000