Teradici Cloud Access Manager Degraded

» View Event Details | Created Tue, 14 Jan 2020 01:40:00 +0000

Resolved

Cloud Access Manager functionality has returned to normal. Teradici will continue to monitor for any side effects or further service degradation.

Posted: Tue, 14 Jan 2020 02:15:00 +0000

Investigating

Teradici is temporarily experiencing an issue that may impact Cloud Access Manager customers. This may impact users' ability to establish new PCoIP connections to their Remote Workstations; existing connections are unaffected. Users should be able to successfully connect on subsequent retries. Teradici is actively investigating and will post an update once the cause of the issue has been found.

Posted: Tue, 14 Jan 2020 01:40:00 +0000

Slower than normal Remote Workstation deallocate times

» View Event Details | Created Thu, 16 Jan 2020 04:44:00 +0000

Resolved

All issues regarding slow Remote Workstation deallocation time have been resolved.

Posted: Mon, 20 Jan 2020 20:24:00 +0000

In Progress

After investigating the reported issues, we have modified the method in which Remote Workstations are identified for deallocation to decrease the likelihood that some workstations may experience uncommonly long delays before being deallocated. In addition we have added additional logging to permit more detailed troubleshooting if future concerns are raised. Services appear to be operating normally. However, we will monitor the service and update within the next business day.

Posted: Fri, 17 Jan 2020 00:47:00 +0000

Investigating

We are currently investigating reported issues with deallocating Remote Workstations in Azure that could result in slower than normal deallocation times. We are investigating and will provide an update within the next business day.

Posted: Thu, 16 Jan 2020 04:44:00 +0000

Cloud Access Manager outage

» View Event Details | Created Thu, 23 Jan 2020 01:40:00 +0000

Resolved

We have applied mitigations and have resolved the Cloud Access Manager outage. We are continuing to monitor to ensure there are no side effects or further service degradation.

Posted: Thu, 23 Jan 2020 04:17:00 +0000

Update

The service is still experiencing intermittent availability. We are continuing to investigate and will provide another update within 60 minutes.

Posted: Thu, 23 Jan 2020 03:37:00 +0000

Update

We have applied a temporary mitigation but the service is still experiencing intermittent availability. We are continuing to investigate and will provide another update in 60 minutes.

Posted: Thu, 23 Jan 2020 02:46:00 +0000

Investigating

Teradici is temporarily experiencing an outage that is impacting Cloud Access Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. Teradici is actively investigating and will report back in 60 minutes.

Posted: Thu, 23 Jan 2020 01:40:00 +0000

CAM Service planned maintenance (TLS certificate renewal)

» View Event Details | Created Thu, 30 Jan 2020 20:00:00 +0000

Resolved

The maintenance is now complete and all systems are operational. Thank you for your patience.

Posted: Thu, 30 Jan 2020 20:34:00 +0000

In Progress

Maintenance is starting shortly. No impact to desktop connections or session establishment is anticipated.

Posted: Thu, 30 Jan 2020 19:59:00 +0000

Scheduled

There may be a short service disruption between 12:00-1:00 PM PST (8:00-9:00 PM UTC) on 30-Jan-2020 while we change over to our new TLS certificates. We will endeavor to ensure any disruption is minimal. No impact to desktop connections, or session establishment is anticipated.

Posted: Thu, 30 Jan 2020 20:00:00 +0000