» Published on Tue, 30 Nov 2021 12:39:00 +0000

• Resolved

  The issue with degraded response times when using the Shifts service is now resolved. The response times started to gradually reduce from 12.45pm and have remained low and stable since 1.30pm. We are awaiting information from Kronos regarding any remediation activity which they may have undertaken. Root cause to be determined for the Post Incident Review. No further updates.

  » Updated Wed, 01 Dec 2021 16:58:00 +0000

• Update

  The Shifts degraded response times issue is still being investigated at Kronos and has been escalated. We are awaiting contact from them. We have restarted some co-op services to rule out any cause at our end but issues persist. Next update 5pm or at any significant update.

  » Updated Wed, 01 Dec 2021 12:27:00 +0000

• Update

  The issue with the Shifts service continues to experience intermittent degraded response times and timeouts. The banner added to website remains to advise users that service maybe slower than usual. Teams continue to monitor performance, and Kronos support continue to investigate. Next update 12pm on 01/12.

  » Updated Tue, 30 Nov 2021 17:17:00 +0000

• Update

  The issue with the Shifts service experiencing degraded response times and timeouts continues. A banner on the website remains to advise users that service maybe slower than usual. Teams are monitoring performance whilst we await feedback from 3rd party support Kronos regarding any issues with the Kronos API. Next update 5pm.

  » Updated Tue, 30 Nov 2021 15:26:00 +0000

• Update

  The issue with the Shifts service experiencing degraded response times and timeouts continues. A banner has been deployed on the website to advise users that service maybe slower than usual. A case has been raised with our 3rd party support Kronos who are investigating. Next update 3pm.

  » Updated Tue, 30 Nov 2021 13:54:00 +0000

• Investigating

  We have noticed that the Shifts service is currently experiencing degraded response times and timeouts. It appears to be following a Kronos planned maintenance on 27th November. This has been raised with the supporting team to escalate to Kronos. Next update 2pm

  » Updated Tue, 30 Nov 2021 12:39:00 +0000