» Published on Tue, 28 Feb 2023 18:22:00 +0000

• Resolved

  Funeralcare Urgent Enquiry form submissions have been monitored over the weekend with no signs of any further issues. This incident is now resolved. A PIR will be scheduled. No further updates.

  » Updated Mon, 06 Mar 2023 10:27:00 +0000

• Update

  The issue with the Funeralcare Urgent Enquiry form involving cases within Salesforce is still ongoing. The Salesforce team have now rolled out the process into production and test have been successful. This will be monitored over the weekend for any issues before resolution. Next update 10:00 on 06/03.

  » Updated Fri, 03 Mar 2023 16:33:00 +0000

• Update

  The issue with the Funeralcare Urgent Enquiry form involving cases within Salesforce is still ongoing. The Salesforce team are planning on rolling out a process to manage these enquiries to production today. A workaround is currently in place and new enquires are being actioned with AIS having implemented temporary email notifications this afternoon. Next update 16:00 or sooner if the situation warrants.

  » Updated Fri, 03 Mar 2023 09:54:00 +0000

• Update

  The issue with the Funeralcare Urgent Enquiry form involving cases within Salesforce is still ongoing. The Salesforce team are working on getting a permanent process in place to manage these enquiries. A workaround is currently in place and new enquires are being actioned with AIS having implemented temporary email notifications this afternoon. Next update 10:00 on 03/03 or sooner if the situation warrants.

  » Updated Thu, 02 Mar 2023 16:58:00 +0000

• Update

  The issue with the Funeralcare Urgent Enquiry form involving cases within Salesforce is still ongoing. The Salesforce team are working on getting a permanent process in place to manage these enquiries. A workaround is currently in place and new enquires are being actioned with AIS having implemented temporary email notifications this afternoon. Next update 16:30 or sooner if the situation warrants.

  » Updated Thu, 02 Mar 2023 09:50:00 +0000

• Update

  The issue with the Funeralcare Urgent Enquiry form involving cases within Salesforce is still ongoing. The Salesforce team are working on getting a permanent process in place to manage these enquiries. A workaround is currently in place and new enquires are being actioned with AIS having implemented temporary email notifications this afternoon. Next update 10:00 on 02/03 or sooner if the situation warrants.

  » Updated Wed, 01 Mar 2023 16:52:00 +0000

• Update

  The issue with the Funeralcare Urgent Enquiry form involving cases within Salesforce is still currently being investigated. The Salesforce team are working on getting a process in place to manage these enquiries. A workaround is currently in place and new enquires are being actioned with AIS planning to implement email notifications this afternoon. Next update 17:00 or sooner if the situation warrants.

  » Updated Wed, 01 Mar 2023 13:49:00 +0000

• Update

  The issue with the Funeralcare Urgent Enquiry form involving cases within Salesforce is still currently being investigated. The Salesforce team are working on getting a process in place to manage these enquiries. A workaround is currently in place and new enquires are being actioned. Next update 14:00pm or sooner if the situation warrants

  » Updated Wed, 01 Mar 2023 10:16:00 +0000

• Investigating

  We have been made aware of an issue with the Funeralcare Urgent Enquiry form involving cases within Salesforce which is currently being investigated. Next update 10:00am Tomorrow.

  » Updated Tue, 28 Feb 2023 18:22:00 +0000