» Published on Fri, 10 Nov 2023 08:32:00 +0000

• Resolved

  Following a period of monitoring through the weekend, no further issues have been reported since Imperva advised on a fix on Friday. The incident will now be resolved with a follow up PIR arranged to cover off any post incident activities.

  » Updated Mon, 13 Nov 2023 10:35:00 +0000

• Update

  A network latency issue at 3rd party provider Imperva was causing the issue with Membership login and funeral plan purchases. Imperva have taken mitigating actions to recover service, and Co-op saw service recover from 11:15 onwards. This was reflected in the monitoring and the successful purchase of 3 funeral plans. Service remains stable and will continue to be monitored. Incident to remain in a watch status over the weekend while we await full confirmation of service recovery from Imperva. PIR to follow. NEXT UPDATE: 11:00 13/11

  » Updated Fri, 10 Nov 2023 12:19:00 +0000

• Update

  At around 03:36 alerts activated for membership and funeralcare, with users unable to login to their member account or purchase a funeral plan. Support teams continue to investigate the issues, which are showing the membership login issue is intermittent with the funeral plan purchase consistently failing. Customers can still purchase funeral plans via the contact centre. NEXT UPDATE: 12:30

  » Updated Fri, 10 Nov 2023 10:45:00 +0000

• Investigating

  At around 03:36 alerts activated for membership and funeralcare platforms. Users are unable to login to their member account and new users are unable to purchase a funeral plan. Support teams are engaged and investigating the issues NEXT UPDATE: 10:15

  » Updated Fri, 10 Nov 2023 08:32:00 +0000