» Published on Tue, 07 Dec 2021 00:01:00 +0000

• Resolved

  The change to increase capacity on the Kronos servers completed as expected, unfortunately it did not have the desired affect to resolve the performance issues. Services have been monitored throughout the day and Kronos have made further changes which appears to have stabilised the Shifts service. Kronos to provide a full Root Cause Analysis report.

  » Updated Tue, 07 Dec 2021 17:06:00 +0000

• Scheduled

  Kronos will be performing an emergency change on Tuesday 7th December 12am-6am, to increase CPU/capacity on their servers. This is related to an incident last week which caused degraded performance across the shifts service. During the change window shifts.coop.co.uk will be unavailable for all users. A banner message will be applied to the site informing users the service will be down.

  » Updated Tue, 07 Dec 2021 00:01:00 +0000