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Sev3 - 5676718 - Member pricing discrepancy on shop.coop.co.uk

» Published on Thu, 10 Oct 2024 13:56:00 +0000

  • Resolved

    Resolved

    » Updated Fri, 11 Oct 2024 10:00:00 +0000
  • Update

    A fix to resolve the issue impacting member pricing lines was deployed following which Member Pricing has been re-enabled. Involved teams will continue to monitor this going forward to ensure that appropriate member prices are being displayed. No further updates.

    » Updated Fri, 11 Oct 2024 09:46:00 +0000
  • Update

    The cause impacting the member pricing lines has been identified and a resolution is being worked on. Member Pricing (display only) is still currently disabled on all products. The resolving teams are still working on the issue with a view to have a permanent fix deployed as soon as appropriate. Next update tomorrow 10.30 a.m.

    » Updated Thu, 10 Oct 2024 16:03:00 +0000
  • Investigating

    We have currently disabled the displaying of Member Pricing on the food e-commerce website. This is due to some identified discrepancies on a range of products. Please be advised that the correct price will be charged at checkout if member pricing applies to those products. This is currently being investigated by various teams. Next update 5 p.m. or sooner if the situation warrants.

    » Updated Thu, 10 Oct 2024 13:56:00 +0000

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