» Published on Wed, 11 Dec 2024 20:28:00 +0000

• Resolved

  The third-party provider, Auto Address, has confirmed the issue is resolved following a fix applied to a recent release. The maintenance page was removed, and orders continue processing successfully. RCA underway with third party and a PIR will follow. No further updates.

  » Updated Thu, 12 Dec 2024 10:07:00 +0000

• Update

  The third-party provider, Auto Address, has confirmed the issue is resolved following a fix applied to a recent release. The maintenance page has been removed, and orders are now processing successfully. The incident will remain under watch status for overnight monitoring, with a service review scheduled for the morning. RCA underway with third party. Next update 11:00am 12th December.

  » Updated Wed, 11 Dec 2024 21:54:00 +0000

• Update

  The issue has been triaged with input from key stakeholders across Co-op Technology, Q-Commerce, and UCP, who confirmed no issues on their side. To minimise customer impact, the maintenance page has been activated. The third-party provider, Auto Address, has since identified the problem and is working on an immediate fix. A call is scheduled for 21:00 to review progress and next steps. Next update 22:30.

  » Updated Wed, 11 Dec 2024 20:56:00 +0000

• Investigating

  At the final step of the customer journey, clicking "Continue to Pay" at checkout triggers an error message: "Something went wrong with placing your order." The UCP teams are currently conducting checks, and a case will be raised with the third-party provider, Auto Address, for further investigation.

  Next Update 21:30 or sooner if situation warrants.

  » Updated Wed, 11 Dec 2024 20:28:00 +0000