» Published on Sun, 20 Aug 2023 17:28:00 +0000

• Resolved

  Good news! Service has now been restored. We have tested the Funeralcare plan pages and they are working as expected with no signs of any further issues. This incident is now resolved. A PIR will be scheduled to discuss root cause. No further updates.

  » Updated Mon, 21 Aug 2023 08:44:00 +0000

• Update

  Issues with loading the Funeralcare plans pages are still ongoing. The other two links on the website are still working as expected (Urgent enquiry and Direct Cremation). Following investigations this evening by technical support teams, further investigations will need to be completed by the Platform Engineering Teams (Customer Products) during business hours. This team will be engaged first thing in the morning. Investigations will continue on 21/08.

  » Updated Sun, 20 Aug 2023 20:10:00 +0000

• Update

  Issues with loading the Funeralcare plans pages are still ongoing. This is being investigated by a platform Engineer. Incident has been escalated to a Sev 2. Next update at 10pm or sooner if situation warrants.

  » Updated Sun, 20 Aug 2023 19:01:00 +0000

• Investigating

  We have observed issues with loading the Funeralcare plans pages. This is being investigated by various teams. Next update 8pm

  » Updated Sun, 20 Aug 2023 17:28:00 +0000