» Published on Tue, 17 Oct 2023 20:19:00 +0000

• Resolved

  Since 23:00 (17/10), all customers have had offers successfully returned to them.

  Support teams have monitored the situation over the course of the night and this has remained stable.

  We now await the Root Cause Analysis report from PPS and will hold an internal Post Incident Review in due course. No further updates.

  » Updated Wed, 18 Oct 2023 08:52:00 +0000

• Update

  We can confirm since 23:00 all customers have had offers successfully returned to them. This incident will now be placed into a watch status. Next update 10:00 (18/10) or sooner if the situation warrants it.

  » Updated Tue, 17 Oct 2023 22:07:00 +0000

• Update

  Since ~20:40 we have observed all customers not being returned any offers through the mobile app or through www.coop.co.uk/offers.

  Our 3rd party supplier PPS continue to investigate the issue as a matter of urgency.

  Next update 00:30 (18/10), or sooner if the situation warrants it.

  » Updated Tue, 17 Oct 2023 21:32:00 +0000

• Investigating

  We have been made aware of an incident where all customers are not being returned any offers through the mobile app or through www.coop.co.uk/offers.

  Our 3rd party supplier PPS have confirmed that this is an issue with our digital endpoint and are investigating the issue as a matter of urgency.

  Next update 22:30, or sooner if the situation warrants it.

  » Updated Tue, 17 Oct 2023 20:19:00 +0000