» Published on Sat, 20 Jan 2024 04:04:00 +0000

• Resolved

  We continued to monitor the service over the weekend and performance has since remained stable. We are not seeing any further issues with members ability to view or select offers. A PIR will be arranged as soon as we received an RCA from our 3rd party supplier PPS. No further updates.

  » Updated Mon, 22 Jan 2024 09:42:00 +0000

• Update

  Our 3rd party supplier PPS has implemented a fix to restore service. We can confirm since 05:45, customers have had offers successfully returned to them through the mobile app or through www.coop.co.uk/offers. This incident will now be placed into a watch status over the weekend, with a view to resolving on Monday if no further issues are reported. Next update 10:00 (22/01).

  » Updated Sat, 20 Jan 2024 06:17:00 +0000

• Investigating

  We have been made aware of an issue where all customers are not being returned any offers through the mobile app or through www.coop.co.uk/offers. We have raised a high priority support ticket with our 3rd party supplier PPS to investigate and escalated this, however have yet to receive a response. Next update 06:00am or sooner if the situation warrants it.

  » Updated Sat, 20 Jan 2024 04:04:00 +0000