» Published on Thu, 27 Mar 2025 10:11:00 +0000

• Resolved

  Credas posted an update at 10:17 to advise their services were stable again. Since then we have noticed a drop in timeouts, an increase in response times and plans sales have been completed. We will work with Credas to fully understand root cause for this incident. No further updates.

  » Updated Thu, 27 Mar 2025 10:51:00 +0000

• Investigating

  There is a high volume of timeout errors occurring during pre-need Funeralcare plans due to AlS connectivity failures with Credas. This is preventing completion of ID verification checks within the Funeralcare pre-need plan sales process, leading directly to lost sales opportunities. Credas has acknowledged the issue and is actively working on resolving the system issues. Next update 11:30, or sooner if the situation changes.

  » Updated Thu, 27 Mar 2025 10:11:00 +0000