» Published on Sun, 24 Dec 2023 09:36:00 +0000

• Resolved

  The issue with the timestamps for delivery slots has been resolved by Naveo. In total 102 orders had to be updated but a number of impacted stores have confirmed that they are able to use the picking app as normal now. We have checked to confirm that no further delivery slot information is being sent to Naveo in the next week, so do not expect this to cause any further issues over the remainder of the festive break. A PIR will be scheduled. No further updates.

  » Updated Sun, 24 Dec 2023 17:37:00 +0000

• Update

  Naveo observed an issue with the timestamps on some of the order slots this morning which they suspect has caused this issue. These have been rectified however this hasn't resolved the issue in the stores tested with. Naveo are still investigating and a further call has been scheduled for 15:45. Next update 17:00.

  » Updated Sun, 24 Dec 2023 15:23:00 +0000

• Update

  Naveo are still investigating the issue with the Picker app as a priority but a couple of stores had reported that they were no longer seeing the "picker keeps stopping" error message. The maintenance page has been removed to allow for further impact assessment. Next update 15:00 or sooner if the situation warrants.

  » Updated Sun, 24 Dec 2023 13:11:00 +0000

• Update

  The issue with the Picker app has been escalated with Naveo's helpdesk and they have confirmed they are currently investigating. The maintenance page on shop.coop.co.uk remains active. Next update 1pm or sooner if the situation warrants.

  » Updated Sun, 24 Dec 2023 10:59:00 +0000

• Investigating

  DigiOps are investigating an issue where the Picker app is displaying an error message, meaning stores are unable to pick orders, it has been logged by 20 stores so far this morning. An incident has been raised with our third-party supplier Naveo and a maintenance page has been deployed to shop.coop.co.uk. Next update 11pm.

  » Updated Sun, 24 Dec 2023 09:36:00 +0000